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Thread Statistics | Show CCP posts - 1 post(s) |
Alex Sinai
Mining And Probing Specialists
46
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Posted - 2011.10.08 11:51:00 -
[1] - Quote
Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks. |
Alex Sinai
Mining And Probing Specialists
46
|
Posted - 2011.10.08 11:59:00 -
[2] - Quote
Hroya wrote:Alex Sinai wrote:Nebula Terron wrote:I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.
I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks. Optional GM reply: "We're looking into it." Your car doesnt start and right off the bat you know exactly why it didnt. You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.
If that would be free to play game then you would be right. As for subscription game i do have rights and CCP do have responsibilities. So go play your "cards" elsewhere with this approach. |
Alex Sinai
Mining And Probing Specialists
46
|
Posted - 2011.10.08 12:06:00 -
[3] - Quote
Kokochu Korguz wrote:TriadSte wrote:Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?
We were promised great communication and what we get is seriously poor communication. 1. Devs look at cause of error 2. Devs make sure they understand cause 3. Devs fix error 4. Community team stays the hell out of the Devs hair while this is happening instead of hovering by their desks or sending a mail every five seconds asking "what the hell just happened?"5. When everything's back to normal, Devs tell Community team what happened and what they did to fix it 6. Community team makes sure they understand what they just got told 7. Community team tells the players and answers questions A workflow other than that leads to snap statements, muddled facts and rumour mills grinding away into the wee hours of the morning. Demanding answers like you are doing just makes you look like a spoilt brat
Lets take this approach to a banking system:
1. You have a charge of 1000$ off your account
2. Bank says nothing and not even answer your calls
3. May be bank fix this
4. Bank representatives still not replying to you at all, you hit the busy or no answer when calling.
5. You see a chargeback of 1000$ to your account
6. Bank makes sure they wont repeat it
7. You receive a call from bank rep saying that its ok now.
How does that sounds buddy?
You would go ballistic until point 7 reached at all and probably would change your bank by that time. Exaggerate to absurd to understand the situation, not excuse lame approach to customer service or they will continue to degrade in it. It's already "half automated messaging" for GM replies. Want more? |
Alex Sinai
Mining And Probing Specialists
46
|
Posted - 2011.10.08 12:13:00 -
[4] - Quote
Brooks Puuntai wrote:Now I'm all for calling out CCPs mistakes and all. However a 5min early DT is something thats not even worth it. I mean honestly you seem like the type that would whine if the server went down for :shocking: 2 minutes, and expect a written apology and SP from CCP.
Edit: Also the only "right" you have as a customer is too unsubscribe.
You new in game?
1 minute difference in any sector but High can be a very big one.
So stop making "smart" statements before you laughed at more then already is. |
Alex Sinai
Mining And Probing Specialists
46
|
Posted - 2011.10.08 12:15:00 -
[5] - Quote
Kokochu Korguz wrote:Alex Sinai wrote:Lets take this approach to a banking system Equating a glitch in an internet spaceship game to a failure in a banking system. Wow. You definitely have a well balanced view on life my good sir. Do you also demand answers when the 10:32 to Luton shows up at 10:34? When the pickle slice in your cheeseburger is 2.7cm in diameter instead of the regulation 3cm? 
If that game would be F2P i wouldn't even care. I pay for their service and i expect them to provide the service. If they cant do so for any reason i expect them to at very least inform their paying customers why not.
And with your approach it is no wonder their customer services departments behave like they do. You allow it to them so why not if you ready to be ass kicked and come back for more. |
Alex Sinai
Mining And Probing Specialists
46
|
Posted - 2011.10.08 15:16:00 -
[6] - Quote
Excellent communication from CCP :)
I like they improving rapidly comparing to a few months ago. That causes huge boost of confidence in CCP. |
Alex Sinai
Mining And Probing Specialists
47
|
Posted - 2011.10.09 11:28:00 -
[7] - Quote
Yeah, it's up.
I am missing 5 sisters probes. Not much but since it's already second day in a row and G-d knows if they decide to crash it again today. And i dont see any compensation in SP or whatever else for yesterday's crash and today's inconvenience of early DT. That becomes suspicious already. Crashes, early DTs and no compensations or courtesy gestures. What's happening with this game. |
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